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 Post subject: What does the status "security" mean on a promotion?
PostPosted: Sun Aug 22, 2010 10:45 pm 
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PSO User

Joined: Sun Aug 22, 2010 10:43 pm
Posts: 3
Hello signed up for the Bodog promotion the other day, status seems to be on security, could you explain the processes that go in order to receiving my money and how long they are on that process? Thank you


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 Post subject: Re: What does the status "security" mean on a promotion?
PostPosted: Mon Aug 23, 2010 9:57 am 
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Moderator
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Joined: Wed Dec 31, 1969 7:33 pm
Posts: 1613
Hello BAPwhore,

Please provide us your PSO username and we will gladly assist you further on this inquiry.

kind regards,

ddanivh
Support Team
Pokersource.com


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 Post subject: Re: What does the status "security" mean on a promotion?
PostPosted: Mon Aug 23, 2010 4:59 pm 
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PSO User

Joined: Sun Aug 22, 2010 10:43 pm
Posts: 3
MKAskow


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 Post subject: Re: What does the status "security" mean on a promotion?
PostPosted: Mon Aug 23, 2010 5:12 pm 
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Site Admin
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Joined: Wed Dec 31, 1969 7:33 pm
Posts: 6501
Hello MKAskow,

The reason why your IB promotion was not approved and moved to our security status is because according to our records you verified your phone number using a different number other then the one you have registered in your pokersource account. We would like to know why you used a different number? Thank you


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 Post subject: Re: What does the status "security" mean on a promotion?
PostPosted: Mon Aug 23, 2010 5:15 pm 
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Joined: Sun Aug 22, 2010 10:43 pm
Posts: 3
One is a cell number the other is a home number, if necessary I can change the one on the poker account to the one listed on the poker source account. Thank you


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 Post subject: Re: What does the status "security" mean on a promotion?
PostPosted: Mon Aug 23, 2010 5:39 pm 
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Joined: Wed Dec 31, 1969 7:33 pm
Posts: 1613
BAPwhore wrote:
One is a cell number the other is a home number, if necessary I can change the one on the poker account to the one listed on the poker source account. Thank you



Hello MKAskow,

Thank you for your reply. We just manually PRE-Approved your promotion, you completed all the steps properly. We will now verify your account details with the poker room and as soon as they confirm everything is correct, we will approve you and send you a confirmation email. The funds will be deposited within 3-5 days from the moment you get this email.

Best regards,

ddanivh
Support Team
Pokersource.com


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 Post subject: Re: What does the status "security" mean on a promotion?
PostPosted: Thu Jun 21, 2012 4:56 pm 
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PSO User

Joined: Thu Jun 21, 2012 4:49 pm
Posts: 1
Hello,

I think i have the same problem here that i have used my house phone to sign up and my mobile number to verify.

My PSO username is tommykay05.

Thanks


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 Post subject: Re: What does the status "security" mean on a promotion?
PostPosted: Mon Jun 25, 2012 8:32 am 
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Moderator
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
tommykay05 wrote:
Hello,

I think i have the same problem here that i have used my house phone to sign up and my mobile number to verify.

My PSO username is tommykay05.

Thanks



Hello -

After a thorough review by our Security Department, your promotion has been placed in Security for mismatching or invalid information provided upon registration. In order for us to resubmit the promotion, we would kindly ask you to please send a copy of your government issued ID to help@pokersource.com.

The ID must have your name, current address, date of birth, and a visible picture of the ID holder. Please note that you can block any sensitive information such as the SSN or ID number.

Thank you!


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