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 Post subject: betfair poker
PostPosted: Thu Jun 16, 2011 1:22 pm 
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Joined: Thu Jun 16, 2011 1:08 pm
Posts: 6
Hello!

username: krokiet

I finished the betfairpoker promotions and pressed the "finished" four days ago. Why is the "finished" once again returned to my account? I collected 350 points and support Betfair wrote me that my account is assigned to pokersource.com. Is there a problem?


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 Post subject: Re: betfair poker
PostPosted: Fri Jun 17, 2011 6:40 am 
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Moderator
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Hello -

Betfair has informed us that you have not fulfilled the requirements for that particular promotion. Remember you must make the minimum deposit and play the set amount of raked hands or points. Please go back to your poker player account and look to see if you have completed the requirements. If you have, please click on the finished button in your profile so we can resubmit your account for verification and approval.

In some cases we will need you to send us a screen shot of your cashier section or points history, showing us that you completed the requirements for the promotion.

Thank you and best of luck!

Team PokerSource


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 Post subject: Re: betfair poker
PostPosted: Tue Jun 21, 2011 4:11 am 
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Joined: Thu Jun 16, 2011 1:08 pm
Posts: 6
I sent to support a skreen shot my betfair account. Waiting for an answer from them but not yet written off. I beg you that you check it and write back to me.


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 Post subject: Re: betfair poker
PostPosted: Tue Jun 21, 2011 10:48 am 
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Hi krokiet -

Your email was received without the Betfair screenshot attachment. Please resubmit your email to help@pokersource.com with the attachment.

Thanks in advance,

Team PokerSource


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 Post subject: Re: betfair poker
PostPosted: Tue Jun 21, 2011 1:33 pm 
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Joined: Thu Jun 16, 2011 1:08 pm
Posts: 6
Ok I will sent again.
Please check out now.


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 Post subject: Re: betfair poker
PostPosted: Tue Jun 21, 2011 2:06 pm 
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Moderator
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Hello -

Unfortunately there was still no screenshot attachment included with the email (Ticket #324089) of your Betfair account. The file size cannot exceed 10 MB in jpeg format.

Please re-send and remember that if you have successfully completed the requirement you may click on the finished button in your account and will will re-verify the point requirement with Betfair.


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 Post subject: Re: betfair poker
PostPosted: Tue Jun 21, 2011 4:21 pm 
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Joined: Thu Jun 16, 2011 1:08 pm
Posts: 6
I use another email to sent us attachment.


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 Post subject: Re: betfair poker
PostPosted: Wed Jun 22, 2011 7:49 am 
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Your attachments were received and we are contacting Betfair on your behalf.

Thanks for your patience and understanding.


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 Post subject: Re: betfair poker
PostPosted: Fri Jun 24, 2011 2:48 pm 
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PSO User

Joined: Thu Jun 16, 2011 1:08 pm
Posts: 6
Hi!

Now I registered on EverestPoker. What type on pokersource page? Everest username or screenname??

After installing the poker room software you need to complete the confirmation form below to notify PokerSource that you've started the promotion.

Everest Poker Username: ???? type....... Everest username or screenname????

Thank you for helping in the previous case.


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 Post subject: Re: betfair poker
PostPosted: Mon Jun 27, 2011 7:59 am 
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Moderator
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Thanks for participating in another PokerSource promotion! Please use your Everest username when completing the form on the site.


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 Post subject: Re: betfair poker
PostPosted: Sun Jan 19, 2014 8:58 am 
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Joined: Sun Dec 15, 2013 11:32 am
Posts: 2
By the way, I just want to let everyone know. Saving the screen shot as JPEG instead of PNG will help. The default is PNG and the filesize for that is way bigger. I'm not sure why it's the default. Image


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