It is currently Mon Nov 20, 2017 1:02 am

All times are UTC - 5 hours




Post new topic Reply to topic  [ 6 posts ] 
Author Message
 Post subject: Failed Promotion
PostPosted: Fri Jul 15, 2011 10:35 am 
Offline
PSO User

Joined: Fri May 27, 2011 8:24 pm
Posts: 15
Hello,

before a few days i finished the betfair promotion but got the email, that the promotion conditions failed. I asked already for the reason and your associate told me that my username was unknown at betfair. My username is definitely: blapeng888, but maybe you search for my nickname at betfair : blapeng1983.
Could you check the promotion again, please?

Best wishes,
Sven


Top
 Profile  
 
 Post subject: Re: Failed Promotion
PostPosted: Sat Jul 16, 2011 12:18 pm 
Offline
Moderator
Moderator

Joined: Thu Oct 14, 2010 3:37 pm
Posts: 235
Hello Sven!
Thank you for your post.

Our support sent you an email and they are just waiting for them to reply.

We appreciate your patience towards this,
Bedarev.
Support Team from PokerSource


Top
 Profile  
 
 Post subject: Re: Failed Promotion
PostPosted: Sat Jul 16, 2011 12:51 pm 
Offline
PSO User

Joined: Fri May 27, 2011 8:24 pm
Posts: 15
"We have generated a support ticket to help us track your inquiry. Your ticket code is #xxxx95. Please use this code in any further communication.
You can expect to receive a response from us within 48 hours, but normally much faster than that.
If you need to contact us immediately please use our poker forum."

This was the email. Nice to know that i have a ticket code now, but this does not eliminate my problem. Have you checked whether my nickname: blapeng1983, agreed with the betfair promotion?


Top
 Profile  
 
 Post subject: Re: Failed Promotion
PostPosted: Sun Jul 17, 2011 9:05 am 
Offline
Moderator
Moderator

Joined: Thu Oct 14, 2010 3:37 pm
Posts: 235
Hello blapeng888!

The email that they sent you was informing you that they changed the provided by you username ( which was not listed on Betfair ) and that they , once again, sent your Betfair information to the poker room. The process takes up to 96 hours to be resolved.

We appreciate your patience and understanding towards this,
Bedarev.
Support Team from PSO


Top
 Profile  
 
 Post subject: Re: Failed Promotion
PostPosted: Tue Dec 31, 2013 8:27 am 
Offline
PSO User

Joined: Sun Dec 15, 2013 11:32 am
Posts: 2
Quote:
The process takes up to 96 hours to be resolved.


How about this year? Does it still take 96 business hours?


Top
 Profile  
 
 Post subject: Re: Failed Promotion
PostPosted: Tue Dec 31, 2013 10:44 am 
Offline
Site Admin
Site Admin

Joined: Tue May 04, 2004 2:13 pm
Posts: 3717
mithcd wrote:
Quote:
The process takes up to 96 hours to be resolved.


How about this year? Does it still take 96 business hours?


We removed Betfair from PokerSource almost a year ago when they migrated to the iPoker network, so I have no idea how long they take now, sorry.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC - 5 hours


Who is online

Users browsing this forum: Google [Bot] and 8 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron