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 Post subject: Purple Lounge promotion
PostPosted: Sun Apr 29, 2012 4:37 pm 
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Joined: Mon Apr 07, 2008 7:01 am
Posts: 10
Hi,
And thanks for promotion points! :D

I can see, that this promotion is not anymore your list. When I registered via your site there was promotion page which promised 10$ for every 100 raked hand. Well, when i asked that bonus purple lounge they didnt give it to me even there was in T&C that this promotion will not expired. I sended email as there was in promotion but they just said that it is expired.

Can i get those 10$ from you or can i get any benefits or something like pspoints?

-Kredo


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 Post subject: Re: Purple Lounge promotion
PostPosted: Mon Apr 30, 2012 7:33 am 
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Hello Timo -

Purple Lounge has been removed as the site is not currently operating. :(

However, your promotion has been approved and points have been credit to your account. :mrgreen:


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 Post subject: Re: Purple Lounge promotion
PostPosted: Mon Apr 30, 2012 10:18 am 
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Joined: Mon Apr 07, 2008 7:01 am
Posts: 10
How about those 10$/100 raked hands? Can you say can i have those money?


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 Post subject: Re: Purple Lounge promotion
PostPosted: Mon Apr 30, 2012 3:59 pm 
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Your points for the promotion have already been awarded. As far as any other funds owed to you by Purple Lounge, you will need to contact their support directly.


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 Post subject: Re: Purple Lounge promotion
PostPosted: Mon Apr 30, 2012 5:26 pm 
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Joined: Mon Apr 07, 2008 7:01 am
Posts: 10
Well, I take contact to Purple Lounge support. They said that promotion was ended few months ago. So they didnt paid any bonus dollars. Only normal login bonus for new member. Did you have deal with Purple or was this 10/100rh some purples own special bonus deal??


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 Post subject: Re: Purple Lounge promotion
PostPosted: Tue May 01, 2012 9:12 am 
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Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
We are sorry to hear that :?
Let us contact the room directly and request further information about it. As soon as we have further information regarding the promotion we will let you know.


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 Post subject: Re: Purple Lounge promotion
PostPosted: Tue May 01, 2012 10:33 am 
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Joined: Mon Apr 07, 2008 7:01 am
Posts: 10
It would be nice. Thanks.


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 Post subject: Re: Purple Lounge promotion
PostPosted: Wed May 02, 2012 9:52 am 
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Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
Kredo,
We are sorry to inform you that since Purple Lounge shut down over the weekend, we have not been able to be able to request for further information regarding the promotion.
Unfortunately this is a situation that you will need to work with the poker room directly. :(
We are sorry we haven't been more helpful regarding this.


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 Post subject: Re: Purple Lounge promotion
PostPosted: Wed May 02, 2012 12:46 pm 
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Joined: Mon Apr 07, 2008 7:01 am
Posts: 10
Can you contact purple when it is working again?


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 Post subject: Re: Purple Lounge promotion
PostPosted: Wed May 02, 2012 3:42 pm 
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Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
We have not received any detailed information on when they will be up again. We can try contact them back if they go back online, but we strongly suggest you try to sort this out directly with them (As per their site message, it seems they will be in contact with their customers in the next couple of days)


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