It is currently Sun Nov 19, 2017 4:20 pm

All times are UTC - 5 hours




Post new topic Reply to topic  [ 2 posts ] 
Author Message
 Post subject: 150$ instant (?) bankroll on Pokerstars
PostPosted: Tue May 15, 2012 11:14 am 
Offline
PSO User

Joined: Tue May 15, 2012 11:03 am
Posts: 1
Dear support,

I'm doing this here because e-mailing you doesn't seem to have an effect. My instant bankroll got denied 2 days ago because my PSaccount wasn't properly tracked to pokersource.com. I have contacted the support of pokerstars and after 8 (!) e-mails we figured it out and i received the following e-mail from them.

========================================
marketings​ecurity@pok​erstars.com

Toevoegen aan contactpersonen
Aan graceleeuwenburgh@hotmail.com

Hello Grace,

Thank you for your email. Unfortunately your account was
determined as being potentially in abuse of PokerStars terms and
conditions as it shares the same computer as another individual.
However upon reviewing this I can see this is not the case.
Please allow us up to 48 hours to restore your affiliate link,
should you continue to experience difficulties thereafter please
do not hesitate to contact us again.

Kind regards,

Matthew
PokerStars Marketing Security Team
=======================================


After receiving this e-maill i contacted the support team of pokersource, but i get a strange feeling like i'm being scammed. I'm not saying I am, but i've had to play over 100k hands on microstakes to get this bonus. I'm going on vacation within 9 days and I just hope that someone on these forums can help me with the this quick, since i also have to wait a week for my cashout (bankwire)...

Regards,

Grace

(Gracelicious on stars and pokersource)


Top
 Profile  
 
 Post subject: Re: 150$ instant (?) bankroll on Pokerstars
PostPosted: Wed May 16, 2012 9:30 am 
Offline
Moderator
Moderator

Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Hello Grace -

Thanks for your post. We'll be happy to resubmit your account to PokerStars for approval, and will CC you on the email. Please note that you must be tracked to PokerSource AND you must also earn 500 VPPs to qualify. We will not be able to approve your account until PokerStars verifies both. Unfortunately, we have no control over PokerStars response time so we appreciate your patience.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC - 5 hours


Who is online

Users browsing this forum: No registered users and 12 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron