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 Post subject: Americas Cardroom
PostPosted: Sun Sep 09, 2012 11:48 am 
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PSO Bronze
PSO Bronze

Joined: Sat Feb 14, 2009 10:04 am
Posts: 27
Hi!

Could you please check what is going on with my Americas Cardroom free poker gift promo? I finished it around one week ago, more than five business day ago. Along the week, the status of it was "ready to verify", but now it is "pending" again and the "finished" button returned =(

I finished it with 611.58 points, more than the 550 required.

Thanks.


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 Post subject: Re: Americas Cardroom
PostPosted: Mon Sep 10, 2012 8:11 am 
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Moderator
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Hello -

As of 9/7/2012, ACR has notified us that you have not yet qualified thus your status was changed back to pending.

If you did earn the correct number of points and made the deposit then it may have been possible that you were not on the most recent list of approved accounts received from ACR.

Simply click on the Finished button again and we will try resubmitting your account to the room for approval.

If your account status changes back to pending again, then we may require a screenshot of your cashier and points section showing the requirements were met to help@pokersource.com


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 Post subject: Re: Americas Cardroom
PostPosted: Mon Sep 10, 2012 8:40 am 
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PSO Bronze
PSO Bronze

Joined: Sat Feb 14, 2009 10:04 am
Posts: 27
I sent a screenshot, since I think that it was the second time my status changed to pending (I think that the first was around 7-10 days ago). Thanks!


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 Post subject: Re: Americas Cardroom
PostPosted: Thu Sep 13, 2012 7:15 pm 
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Moderator
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Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
Thanks for the screenshots, your status is once again ready to verify and we will resubmit your details to the room for approval. You may not have been included on the latest report.

If there are any issues with your account or you see that your status returns to pending or denied, please contact us directly and we will send the requested screenshots directly to our ACR affiliate manager.

Thanks for your patience.


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 Post subject: Re: Americas Cardroom
PostPosted: Mon Sep 17, 2012 9:09 am 
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PSO Bronze
PSO Bronze

Joined: Sat Feb 14, 2009 10:04 am
Posts: 27
Promotion completed! Thanks PokerSource!


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 Post subject: Re: Americas Cardroom
PostPosted: Tue Sep 18, 2012 7:55 am 
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Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
BASoares wrote:
Promotion completed! Thanks PokerSource!


Awesome, thanks again for choosing PokerSource! :)


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