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 Post subject: Problems with my free money
PostPosted: Sat Jun 22, 2013 3:11 am 
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PSO User

Joined: Sat Jun 22, 2013 3:06 am
Posts: 3
Hello, a little while back I signed up for the $10 free Juicy Stakes poker promo. I was denied for this promo. I have recieved free money in the past from Bovada so I don't understand why this one was denied. I have waited well over a month and followed all the directions. Can you help me. Thanks

-Dave


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 Post subject: Re: Problems with my free money
PostPosted: Mon Jun 24, 2013 1:41 pm 
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Moderator
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Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
Hi Dave!
We will be more than glad to check this for you, unfortunately we were not able to locate your account under the username - DaveH; So please send your PokerSource username and we will be happy to take a look at your account for you. 8)


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 Post subject: Re: Problems with my free money
PostPosted: Wed Jun 26, 2013 1:29 am 
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Joined: Sat Jun 22, 2013 3:06 am
Posts: 3
my user name is 4376362. thx


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 Post subject: Re: Problems with my free money
PostPosted: Wed Jun 26, 2013 11:16 am 
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Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
Hi!
Thanks for providing us the username. I can see the JuicyStakes promotion was in the process of being verified, however you were selected by our Security Department to send us a government issued photo ID to verify all the information registered on your account is valid. This is a requirement to redeem the promotion.

Please send a copy of your ID in reply to this email or to help@pokersource.com. The ID must have your name, current address, date of birth and visible picture of ID holder. Please note that you can block any sensitive information such as the SSN or ID number.

As soon as we receive your documentation we will be happy to proceed with the approval of your promotion.


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 Post subject: Re: Problems with my free money
PostPosted: Wed Jun 26, 2013 4:56 pm 
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Joined: Sat Jun 22, 2013 3:06 am
Posts: 3
Really? Why do i have to do that?


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 Post subject: Re: Problems with my free money
PostPosted: Fri Jun 28, 2013 7:55 am 
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Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
Hi!
The promotion has been approved after they reviewed your account, the free funds should reach your account anytime soon!
good luck at the tables! 8)


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