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 Post subject: free money WH problem
PostPosted: Mon Jun 24, 2013 3:50 pm 
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PSO User

Joined: Mon Jun 24, 2013 3:43 pm
Posts: 3
the first time I did not pass the quiz, but passed the second time. There is a message that I have no right to receive no deposit bonus for the second time, but I get it the first time. Verification on the phone I went through. Please help me


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 Post subject: Re: free money WH problem
PostPosted: Mon Jun 24, 2013 4:10 pm 
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Joined: Mon Jun 24, 2013 3:43 pm
Posts: 3
my username aguratz


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 Post subject: Re: free money WH problem
PostPosted: Tue Jun 25, 2013 11:15 am 
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Moderator
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Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
Hi!
After reviewing your account I can see that you were able to register for a William Hill poker free money promotion. At the moment we are in the process of verifying your promotion, however you have been selected by our Security Department to send us a government issued photo ID to verify all the information registered on your account is valid. This is a requirement to redeem the promotion.

Please send a copy of your ID in reply to this email or to help@pokersource.com. The ID must have your name, current address, date of birth and visible picture of ID holder. Please note that you can block any sensitive information such as the SSN or ID number.

As soon as we receive your documentation we will be happy to proceed with the approval of your promotion


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 Post subject: Re: free money WH problem
PostPosted: Fri Jul 05, 2013 11:10 am 
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Joined: Mon Jun 24, 2013 3:43 pm
Posts: 3
I sent you documents a week ago, but didn't receive a bonus on WH. Why?


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 Post subject: Re: free money WH problem
PostPosted: Mon Jul 08, 2013 11:06 am 
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Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
hestu90 wrote:
I sent you documents a week ago, but didn't receive a bonus on WH. Why?


Hi hestu90!

We received the the documents and the promotion was approved , right now the status of your Instant Bankroll promotion is currently in the last verification step "Verifying with Poker Room" which means that PokerSource has pre-approved the promotion and has sent your account details over to the poker room for the final security check and approval. The poker room must verify that registration was successfully completed on their end.

Once your account is approved by the poker room, you will receive a confirmation email and the funds will be properly credited within 5 business days, normally much faster.


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