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 Post subject: MY ACCOUNT NOT RECEIVE BONUS
PostPosted: Tue Aug 20, 2013 12:59 pm 
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PSO User

Joined: Tue Aug 20, 2013 12:51 pm
Posts: 4
Hi All

my nick romrom12489.
I had pomotion Instant Bankroll-$150 on PokerStars.
I created account (31/07/2013) depoist 50$ and play earn collected 520 VPP (03.08.2013) but I don't receive bonus from pokersource
I don't know why ? you denied . Everything follows pokersource.com . please see and give your answer.
Promotion History
Poker Room Username Promotion Status
PokerStars romrom12489 Instant Bankroll-$150 Free Denied - 7/31/2013
See Requirements


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 Post subject: Re: MY ACCOUNT NOT RECEIVE BONUS
PostPosted: Wed Aug 21, 2013 9:43 am 
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Moderator
Moderator

Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
romrom124 wrote:
Hi All

my nick romrom12489.
I had pomotion Instant Bankroll-$150 on PokerStars.
I created account (31/07/2013) depoist 50$ and play earn collected 520 VPP (03.08.2013) but I don't receive bonus from pokersource
I don't know why ? you denied . Everything follows pokersource.com . please see and give your answer.
Promotion History
Poker Room Username Promotion Status
PokerStars romrom12489 Instant Bankroll-$150 Free Denied - 7/31/2013
See Requirements


Hi!
After reviewing your promotion with the poker room, PokerStars denied the promotion because of "security concerns". Unfortunately we are not able to approve your promotion if the poker room indicates there are any problems with your account.
I strongly recommend you to get in contact with PokerStars directly for assistance concerning your account.
Once your account is in good standing feel free to contact us back and we will be more than glad to resubmit the promotion for verification.


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 Post subject: Re: MY ACCOUNT NOT RECEIVE BONUS
PostPosted: Mon Sep 09, 2013 4:31 am 
Offline
PSO User

Joined: Tue Aug 20, 2013 12:51 pm
Posts: 4
tefa1386 wrote:
romrom124 wrote:
Hi All

my nick romrom12489.
I had pomotion Instant Bankroll-$150 on PokerStars.
I created account (31/07/2013) depoist 50$ and play earn collected 520 VPP (03.08.2013) but I don't receive bonus from pokersource
I don't know why ? you denied . Everything follows pokersource.com . please see and give your answer.
Promotion History
Poker Room Username Promotion Status
PokerStars romrom12489 Instant Bankroll-$150 Free Denied - 7/31/2013
See Requirements


Hi!
After reviewing your promotion with the poker room, PokerStars denied the promotion because of "security concerns". Unfortunately we are not able to approve your promotion if the poker room indicates there are any problems with your account.
I strongly recommend you to get in contact with PokerStars directly for assistance concerning your account.
Once your account is in good standing feel free to contact us back and we will be more than glad to resubmit the promotion for verification.

Hi ! Hello Dang, Thank you for your email and apologies for the inconvenience caused. We have now updated your account privileges and you will be able to send and receive transfers again. If this option is still showing as unavailable, please restart the PokerStars software and try again. Should you still have any difficulties, please contact us immediately. Thank you for your understanding and cooperation. Regards,


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 Post subject: Re: MY ACCOUNT NOT RECEIVE BONUS
PostPosted: Mon Sep 09, 2013 5:15 am 
Offline
PSO User

Joined: Tue Aug 20, 2013 12:51 pm
Posts: 4
romrom124 wrote:
tefa1386 wrote:
romrom124 wrote:
Hi All

my nick romrom12489.
I had pomotion Instant Bankroll-$150 on PokerStars.
I created account (31/07/2013) depoist 50$ and play earn collected 520 VPP (03.08.2013) but I don't receive bonus from pokersource
I don't know why ? you denied . Everything follows pokersource.com . please see and give your answer.
Promotion History
Poker Room Username Promotion Status
PokerStars romrom12489 Instant Bankroll-$150 Free Denied - 7/31/2013
See Requirements


Hi!
After reviewing your promotion with the poker room, PokerStars denied the promotion because of "security concerns". Unfortunately we are not able to approve your promotion if the poker room indicates there are any problems with your account.
I strongly recommend you to get in contact with PokerStars directly for assistance concerning your account.
Once your account is in good standing feel free to contact us back and we will be more than glad to resubmit the promotion for verification.

Hi !
I did email to PokerStar and approved "security." Promotion I suggest you to romrom124 pokersource.com status. PokerStars ID: romrom12489 $ 150 Instant Bankroll-free for me. Thank you again! Email (dangquang12489@yahoo.com.vn)


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 Post subject: Re: MY ACCOUNT NOT RECEIVE BONUS
PostPosted: Mon Sep 09, 2013 5:29 am 
Offline
PSO User

Joined: Tue Aug 20, 2013 12:51 pm
Posts: 4
I did email to PokerStar and approved "security." Promotion I suggest you state PokerStars ID: romrom12489 $ 150 Instant Bankroll-free for me. Thank you again! Email (dangquang12489@yahoo.com.vn)


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 Profile  
 
 Post subject: Re: MY ACCOUNT NOT RECEIVE BONUS
PostPosted: Mon Sep 09, 2013 12:55 pm 
Offline
Moderator
Moderator

Joined: Fri Mar 30, 2007 12:52 am
Posts: 1665
Hi romrom124!
We will be more than glad to resubmit the promotion, we just need to verify the email address and Username you registered on POKERSTARS.
Feel free to send me the information via Personal message and we will then resubmit the promotion.


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