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Mybet. Can't register from Russia.
http://www.pokersource.com/forum/viewtopic.php?f=15&t=49910
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Author:  tipok [ Tue Aug 04, 2015 5:58 am ]
Post subject:  Mybet. Can't register from Russia.

I want to register at Mybet. I'm from Russia.
But I can't open mybet.com directly from my Russian IP

I tried the following:

1. Different browsers as Opera, Chrome, Internet Explorer 11.
2. To open your site from two different providers.
3. To disable my antivirus and firewall.
4. To delete Cache and Cookies

But I still have an error:
Quote:
Opera could not load the webpage because http://www.mybet.com took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.


However I can open mybet.com via Tor browser or when I use proxy server from another country. As mybet says foreign proxy are not allowed so basically I have no opportunity to register.


I contacted mybet regarding this issue. The answer was:


Quote:
Dear Olesya,

Thank you for contacting us.

We looked into your request and regret to inform you that the registration from Russia is not possible due to licence regulations.

Should you require any further assistance please do not hesitate to contact us by phone, email or live chat.

Best regards,
Stefanie Kalamorz



In fact mybet does accept Russian players but does not accept registrations from Russian IP.


So I would like you to clarify with mybet if there is any chance for me to register there?

Author:  MishaGus [ Tue Aug 04, 2015 6:34 am ]
Post subject:  +1

I used TOR browser for register at mybet, because cannot open their website also, they closed my account after registration.

Quote:
Dear Mikhail,

Thank you for contacting us.

Kindly note that your registration was not accepted by our system.

We refer to the following paragraph of our terms and conditions:

3.7 We reserve the right to reject a registration without stating the reasons for such action.

We regret not being able to give you a more positive answer in this matter and wish you all the best.

Best regards,
Jenny Koch
mybet Customer Support





Михаил Гусаков <gooosakov@gmail.com>
30 июля (5 дн. назад)

кому: mybet.com
Hello!

Let me try again.

I cant open your website by my ISP because you site is blocked
by russian goverment laws.

So I used Tor browser for download your software, because i could do it without it.

Thats why as I understand my account is locked.

So I want to ask you to open my account, because i want enjoy your games and PokerSource.com offer.

Best Regards,
Mikhail.




Dear Mikhail,

Thank you for contacting us again.

We regret to inform you that we cannot except your registration in our system. This is a fix decision and cannot be amanded.

We thank you for understanding and wish you once more all the best.

Best regards,
Stefanie Thoma




Author:  mybet [ Tue Aug 04, 2015 9:41 am ]
Post subject:  Re: Mybet. Can't register from Russia.

I run the poker product at mybet and have been asked to take a look at this case. I can confirm the following:

Every account created goes through automated security checks, in this case the account failed those security checks and registration was refused. As mentioned this procedure is automated and has proven highly effective.

Although I do understand your frustration here, I am not willing to override the fraud system.

There is a quote in the thread referring to a customer name Olesya... this must be a very old email as nobody by that name has registered at mybet since January 2014. It is also quite possible that at the time that the email was sent we were not accepting customers from that jurisdiction. Currently though you are correct in that we do accept registrations and allow poker for players from that jurisdiction (assuming the account passes the security checks).

Given that the account failed the security check there is nothing further that can be done in this case.

Greg

Author:  tipok [ Tue Aug 04, 2015 11:29 am ]
Post subject:  Re: Mybet. Can't register from Russia.

mybet wrote:
There is a quote in the thread referring to a customer name Olesya... this must be a very old email as nobody by that name has registered at mybet since January 2014.


Actually I said the case is I can't even load the site. I never tried to register cause registrations under the foreign proxy are forbidden by your terms. And I repeat the problem is I can't even open your site under my Russian IP.

Image

Quote:
It is also quite possible that at the time that the email was sent we were not accepting customers from that jurisdiction. Currently though you are correct in that we do accept registrations and allow poker for players from that jurisdiction (assuming the account passes the security checks).


Image

The email was sent on 2nd of Aug 2015.


Quote:
Given that the account failed the security check there is nothing further that can be done in this case.


The account can't fail the security check as I never tried to register.

Author:  JAYL [ Mon Aug 10, 2015 10:12 am ]
Post subject:  Re: Mybet. Can't register from Russia.

I've just been informed that mybet is blocking Russia IPs, but they hope to reinstate Russia at some point. If/when Russia reopens I'll post here.

PokerSource apologizes for this inconvenience.

Author:  mybet [ Mon Aug 10, 2015 10:32 am ]
Post subject:  Re: Mybet. Can't register from Russia.

Hi,

There appears to have been some confusion here, I did not realise that you had not yet registered an account. We have no control over your ISP and if they block access to our site then there is not much we can do. The reason for this is likely to be that because we offer sportsbook and casino (which are illegal to access in your territory) in addition to poker, the ISP has taken a blanket approach and totally blocked access.

In addition, our security system would not allow a sign up via a proxy as it opens up a number of security risks.

I do have to correct Jay and apologise for the response from our customer service agent who have given incorrect information. We do in fact accept registrations from Russia, but do not allow Russian players to access our sportsbook or casino.

Unfortunately the only possible solution available is to switch to an ISP that does not block mybet.

Apologies for the misunderstandings here.

Greg

Author:  tipok [ Mon Aug 10, 2015 4:04 pm ]
Post subject:  Re: Mybet. Can't register from Russia.

Greg, please notice that I tried to change few ISPs but I am still unable even to open mybet.com with the same error.
It's clear that mybet is blocking any connections from Russian IP. There is no problem with ISP.
So I have no way to register. So I will be very glad if you would find a solution for players like me.
I definitely don't want to play casino or make sportbets. All I want is to join mybet site from PokerSource to play poker.

Author:  JAYL [ Wed Aug 12, 2015 9:04 am ]
Post subject:  Re: Mybet. Can't register from Russia.

I've just been informed that mybet is now open to Russia and can now be seen on our Free Gifts page for Russian players. Please let me know if you have any further problems creating an account there, thanks.

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