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3000 points - Americas Cardroom
http://www.pokersource.com/forum/viewtopic.php?f=15&t=49971
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Author:  smolyaiii [ Sun Nov 08, 2015 2:07 pm ]
Post subject:  3000 points - Americas Cardroom

Good afternoon!
I ordered a gift of $25 in Americas Cardroom in replacements of 3000 points.
To me the notice came that my order is taken and in processing. In some days to me the notice came that my order is executed. However money on the account didn't appear. Check please.

My username in Poikersource - smolyaiii

Author:  JAYL [ Sun Nov 08, 2015 5:13 pm ]
Post subject:  Re: 3000 points - Americas Cardroom

smolyaiii...thanks for bringing this to our attention. I took a look and discovered that the $25 transfer had been denied by ACR. The reason given:

Receiving player has incomplete information, please request that this person contact us for more information.

I've refunded your 3000 Points. Please contact ACR and then re-order once you've gotten things sorted out, or order something, else, thanks.

Author:  smolyaiii [ Sun Nov 08, 2015 7:25 pm ]
Post subject:  Re: 3000 points - Americas Cardroom

I contacted them, and it to me answered that to them didn't arrive any payment that they rejected it, and they don't see any reason to refuse to you.
I don't know whose it there was a mistake. However I ask to make now to me it manually, at once as you will read this message. Charge 3000 points off my account and try to transfer $25 for my Americas an account. Thanks.

Author:  JAYL [ Mon Nov 09, 2015 9:35 am ]
Post subject:  Re: 3000 points - Americas Cardroom

This time it worked. Please confirm receipt of the $25, thanks, and our apologies for any inconvenience.

Author:  smolyaiii [ Mon Nov 09, 2015 2:54 pm ]
Post subject:  Re: 3000 points - Americas Cardroom

Everything is ok. I received $25. Thanks!

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