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 Post subject: mystery pending bonus
PostPosted: Wed Jan 01, 2014 12:05 pm 
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PSO User

Joined: Wed Jan 01, 2014 11:54 am
Posts: 1
well i know i sign up with $35 no deposit and i won so i stop and did not play for awhile when i come back to play i have $521 on my current balance so i ask how much more is my playthrough on this current balance and they answer you have 50 no deposit and a $3,750 wagering requirement so far i have like $107 and i ask so $3600 left right they said yes so i play i won and i know i already met the wagering requirement i ask again how much more left on my wagering requirement ans they answer iyou have $55 no deposit and $4000 something left and i did 3200 i think i'll copy paste the conversation later i ask you said earlier i have 50 no depo and 3750 wgering why is it now i have 55 no depo they said i have a pending bonus that is automatically activated so i think and ask them how many more pending bonus i have they said 5 more bonus so i think that everytime i win a bonus is activated so i decided to lose and go back to zero current balance and get the pending bonus left that they said...but when i try to claim it said that i used all of it already wow thats like a min ago and i have like $200 left that i decide to loose it for the bonus pending so i can withdraw some of the no deposit bonus......the point is everytime a player wins there will always be a pending bonus that is automatically activated until you lose.....and by the way they wont give me a copy of the conversation so i'll just copy paste it..... thanks more power you can publish this so players will know....leosam18 08:57:20
hi just want to ask do i still have a playthrough left on my balance ?
Customer Service 08:57:20
Thanks for contacting us! A support rep will be with you shortly.
leosam18 09:00:44
anyone there ?
Veronica 09:05:34
Welcome to Casino Support. How may I assist you today?
leosam18 09:06:21
hi just wanna ask do i still have a playthgrough or i can withdraw my current balance ?
Veronica 09:06:42
One moment please while I look into your inquiry
Veronica 09:09:31
Thank you for the information. You can always visit us or do live chat and ask the support team regarding the play through requirements.
Veronica 09:09:42
You have 50 no deposit bonus the wagering requirement is $ 3,750.00 and apparently your current wagered amount is $107.50
leosam18 09:10:17
3,600 more left ?
Veronica 09:10:29
yes
Veronica 09:10:33
Is there anything else I can help you with?
leosam18 09:10:44
ok thanks a lot thats it for now
leosam18 09:11:06
have a good ne and a happy new year
Veronica 09:11:11
Thanks for using our live support. You are most welcome to contact us back at any time if you have any further inquiries.
Veronica 09:11:13
We also suggest making a deposit and be eligible of 250% up to 320% bonus match. For our PROMOTIONS, click this http://monarchsonlinecasino.com/promotion.php. HAPPY GAMING!!!
Veronica 09:11:20
Happy 2014!!
leosam18 10:18:54
hi
Customer Service 10:18:55
Thanks for contacting us! A support rep will be with you shortly.
Veronica 10:19:43
Welcome to Casino Support. How may I assist you today?
leosam18 10:19:49
how much wagering requrement left on my bonus ?
Veronica 10:20:45
One moment please while I look into your inquiry
Veronica 10:21:58
Thank you for the information. You can always visit us or do live
chat and ask the support team regarding the play through
requirements.
Veronica 10:22:05
You have 5 no deposit bonus, and the wagering requirement is $
4,125.00 and apparently your current wagered amount is $3,190.75
Veronica 10:22:14
Is there anything else I can help you with?
leosam18 10:22:37
what do you mean 5 no deposit ??
Veronica 10:22:51
i mean $55 no deposit bonus apologies for that
Veronica 10:22:57
Is there anything else I can help you with?
leosam18 10:23:31
you said earlier its 50 and its only 3,750 required wager ?
Veronica 10:25:30
upon checking that is the active bonus now you are playing, if there is a pending bonus on your account and you are currently playing your active bonus once it's played off the pending bonus auto activates
leosam18 10:26:21
what so i can't withdraw any of the current balance ?
leosam18 10:26:59
is there anymore pending bonus left so i know ?
Veronica 10:27:54
yes you still have pending bonuses left on your account, Please play off balance for the pending bonus to auto activate.
Veronica 10:28:02
The Requirement/Play Through for Non-Deposit Bonuses of is a minimum of 75 times the bonus amount and the maximum withdrawal is $150.
Veronica 10:28:20
If a player has won using a non-deposit bonus for the first time, he/she is allowed to withdraw a maximum $150. If not, all subsequent winnings using a non-deposit bonus are non-withdrawable.
http://monarchsonlinecasino.com/terms-conditions.html

Veronica 10:28:25
Is there anything else I can help you with?
leosam18 10:29:20
i mean after i finish this bonus i still have 1 more bonus pending ?
Veronica 10:29:56
you still have 5 pending bonuses on your account
Veronica 10:30:55
Is there anything else I can help you with?
leosam18 10:31:29
please inform me on how much more all in all ?l
leosam18 10:32:37
nevermind that it for now thanks a lot
Veronica 10:32:51
you pending bonus is 201
Veronica 10:32:55
Is there anything else I can help you with?
leosam18 10:33:04
nope thanks
Veronica 10:33:18
Thanks for using our live support. You are most welcome to contact us back at any time if you have any further inquiries.
Veronica 10:33:25
We also suggest making a deposit and be eligible of 250% up to
320% bonus match. For our PROMOTIONS, click this
http://monarchsonlinecasino.com/promotion.php. HAPPY GAMING!!!
Veronica 10:33:37
Happy 2014!!!
leosam18 10:43:20
where is the next pendng bonus?
Customer Service 10:43:21
Thanks for contacting us! A support rep will be with you shortly.
Veronica 10:43:36
Welcome to Casino Support. How may I assist you today?
leosam18 10:43:58
where is the next pending bonus
Veronica 10:44:01
One moment please while I look into your inquiry
leosam18 10:53:38
?
Customer Service 10:53:40
Thanks for contacting us! A support rep will be with you shortly.
leosam18 10:55:11
where is the pending bonus i still have ??
Veronica 10:55:25
Welcome to Casino Support. How may I assist you today?
leosam18 10:56:13
where is the pending bonus that i still have ? and a copy of this conversation pls e-mail me
Veronica 10:56:37
thanks for waiting, upon checking you have no pending bonus available now
Veronica 10:57:13
you may check your balance on the casino lobby
leosam18 10:57:27
what you just told me i have 5 bonus pending and it will automatically activated
Veronica 10:57:45
yes but upon checking you have already played off your bonus
leosam18 10:58:39
wow ok just give me a copy of this conversation pls email it to leo_delarosa2004@yahoo.com
leosam18 11:01:15
this isnt right when i'm winning all of a sudden thers a pending bonus wow now i'm back to zero ther's no more bonus
leosam18 11:02:05
did u send a copy of this conversation to my email leo_delarosa2004@yahoo.com
leosam18 11:04:16
hello still there ??
leosam18 11:07:40
and now no one wants to talk or help me i want a copy of this conversation please email it to leo_delarosa2004@yahoo.com
Veronica 11:10:15
apologies, but upon checking your account, you have already played all your bonus
leosam18 11:11:06
yes i know coz you told me i have 5 more pending bonus that will automatically activate
Veronica 11:11:29
yes, it means you haven't met the wagering requirements per bonus
Veronica 11:11:38
and now you have already finished all your bonus
leosam18 11:11:52
that is why i want a copy of this conversation again my email is leo_delarosa2004@yahoo.com
Veronica 11:13:11
you may check your balance and games on the casino lobby
leosam18 11:14:23
i read all our conversation from the first i have 50 the wagering is 3,750 then i check again and u said my bonus is 55 and the wagering is 4,000 something i ask why coz i have a pending bonus that is automatically activated
leosam18 11:14:46
just send me a copy of this conversation
leosam18 11:17:14
hello did u send it already ?
leosam18 11:17:52
i don't wanna argue anymore about the bonus i just want a copy of this conversation
leosam18 11:20:38
and by the way my no deposii bonus is only $35.00 its not 50
leosam18 11:21:20
i have a clear copy of my bonus when i sign up
leosam18 11:22:13
the copy plese of this cnversation send it to me?


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