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 Post subject: Referral numbers drop
PostPosted: Thu Jun 24, 2010 4:23 am 
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PSO User

Joined: Tue Apr 10, 2007 3:26 am
Posts: 19
Hi, I noticed that between yesterday and today my pending number went down by about 75% but there wasn't a corresponding increase in the approved or denied numbers. Can someone explain that to me please?


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 Post subject: Re: Referral numbers drop
PostPosted: Mon Jun 28, 2010 12:16 pm 
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Site Admin
Site Admin

Joined: Wed Dec 31, 1969 7:33 pm
Posts: 6501
SidKidney wrote:
Hi, I noticed that between yesterday and today my pending number went down by about 75% but there wasn't a corresponding increase in the approved or denied numbers. Can someone explain that to me please?


Hello SidKidney,

In case you have not noticed we changed the process for Free money none deposit promotion. Now players are required to take a poker quiz, verify their phone number by receiving a automated call back and getting a Pin code to enter in out site and finally we need the everyone to upload a government issued ID. The reason why your pending customer disappeared is because all the players who had a pending promotion we deleted the promotions because we need the players to do over the promotion but now with the new process. We sent all the players an email letting them know what is the process and what we need them to do. If there is anything else you need from me please let me know I will be happy to help you. Thank you


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 Post subject: Re: Referral numbers drop
PostPosted: Mon Jun 28, 2010 12:28 pm 
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PSO User

Joined: Tue Apr 10, 2007 3:26 am
Posts: 19
Thanks nel4nath, that explains everything. I didn't even think to check the PS site for changes; I spent the last days checking referral links and bugging support. :oops:


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 Post subject: Re: Referral numbers drop
PostPosted: Tue Jun 29, 2010 9:52 am 
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Moderator
Moderator

Joined: Wed Dec 31, 1969 7:33 pm
Posts: 1613
No problem at all SidKidney! We're always glad to assist :D

Kind regards,

ddanivh
Support Team
PSO


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