What may have helped is that I decided, based on the poor grammar in their form letter, that maybe my first e-mail was beyond the language skills of whoever was on the other end to understand. I sent them another letter that very clearly ("as if to a child") stated my willingness to play nice and provide them with any information they might need.
So far I still am not able to log in to the site and have received nothing but two copies of the same cordial-but-semi-literate form-letter, basically telling me to go fly a kite -- but I trust your sources much better than mine and expect that eventually they will reinstate me as you say.
Thanks very much for making the effort to make those inquiries! Without that extra push I doubt I would have been able to convince them to change their tune without sending snail-mail. I'll update this thread as this saga continues