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 Post subject: partypoker istand 50
PostPosted: Sun Feb 13, 2011 8:17 am 
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PSO User

Joined: Sun Feb 13, 2011 8:12 am
Posts: 4
hello,

i made a account with the istand bonus.
i waited 6 days and i looked on my account, and i didn't have my 25$ there i looked at my bonuses,
i had a pending bonus for the 150points only i don't have any dollars to play with i didn't get them for some reason.


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 Post subject: Re: partypoker istand 50
PostPosted: Mon Feb 14, 2011 8:52 am 
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PSO Silver
PSO Silver

Joined: Tue Jan 18, 2011 9:22 am
Posts: 74
Hello OMGhilodraw,

It is a pleasure to assist you. I have located your account and can see that your promotion is under "Security" status, please note that we have sent you an email in regards to this matter, the ticket number is LTK152060177317X.

You’ve been randomly selected by our system to send us a government issue photo ID of yourself in order for your promotion to be processed, in the meantime it will remain in "Security", please keep in mind you have 30 days from the time you register to complete all requirements.

As soon as you send us this requirement we will proceed with your Instant Bankroll promotion.

We look forward to your reply!

PkrN!n*
Support Team
PokerSource


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 Post subject: Re: partypoker istand 50
PostPosted: Mon Feb 14, 2011 9:29 am 
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PSO User

Joined: Sun Feb 13, 2011 8:12 am
Posts: 4
hello i'm wondering if i can change my email because i pretty much got hacked on that acc.
can you send the email again to Gdorsers@hotmail.com and make thise my new email on my account?


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 Post subject: Re: partypoker istand 50
PostPosted: Tue Feb 15, 2011 1:21 pm 
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PSO Silver
PSO Silver

Joined: Tue Jan 18, 2011 9:22 am
Posts: 74
Hello OMGhilodraw,

I am pleased to inform you that we have successfully changed your email address on your PSO account as per your request. We have also sent you an email in regards to your account status.

We look forward to your reply!

Regards,

PkrN!n*
Support Team
PokerSource


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 Post subject: Re: partypoker istand 50
PostPosted: Tue Feb 15, 2011 2:17 pm 
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PSO User

Joined: Sun Feb 13, 2011 8:12 am
Posts: 4
Greetings from PokerSource!

It is a pleasure for me to assist you,

I have checked your account and can see that your Party Poker Free Money promotion is at the moment in the status of "Security", this is due to that you’ve been randomly selected by our system to send us a government issue photo ID of yourself.

If you don't feel comfortable sending the ID via email, please note that you can block any sensitive information such as the social security number, since all we need to verify are the details you already gave us (address, name and date of birth).

As soon as we receive your document we'll be more than glad to validate your information and proceed with the approval.

We look forward to your reply! :)

Regards,

Nina

Team PokerSource

WHY......


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 Post subject: Re: partypoker istand 50
PostPosted: Thu Feb 17, 2011 12:33 pm 
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PSO Silver
PSO Silver

Joined: Tue Jan 18, 2011 9:22 am
Posts: 74
Hello OMGhilodraw,

I am pleased to inform you that we are now in the process of verifying your promotion, however, please note that our security department has required you to send us additional documentation to verify that all the information registered on the account is correct.

We would kindly ask you to send us a copy of your government issued ID to help@pokersource.com, it must have your name, address, and date of birth. If you would feel more comfortable you may block any sensitive information such as the social security number, since all we need to verify are the details you already gave us (address, name and date of birth). Once we validate your information we will gladly continue with your promotion.

Your time and understanding towards our security procedures would be greatly appreciated by us.

Regards,

PkrN!n*
Support Team
PokerSource


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