It is currently Tue Sep 16, 2014 4:29 pm

All times are UTC - 5 hours




Post new topic Reply to topic  [ 9 posts ] 
Author Message
 Post subject: Referral Program Problem
PostPosted: Mon Mar 14, 2011 8:39 am 
Offline
PSO User

Joined: Sun Jan 03, 2010 1:06 pm
Posts: 12
Hi, untill yesterday in my account I had $40 of referral earnings and Now When I check there it says 0???? :wall:

I already sent an email to uspport that something must be wrong...........wehre did the $40 go?

Also see this

Referral History
Paid Unpaid Expired Denied Total
11 9 6 10 36

Something is wrong with my account can you check it out?


Top
 Profile  
 
 Post subject: Re: Referral Program Problem
PostPosted: Mon Mar 14, 2011 10:24 am 
Offline
PSO User

Joined: Wed Dec 31, 1969 7:33 pm
Posts: 2
Hi there my names Matthew Jackson my account for referrals is showing -40 dollars which has never happened
before can u please exlplain this to me tks. my screen name is matt6781


Top
 Profile  
 
 Post subject: Re: Referral Program Problem
PostPosted: Mon Mar 14, 2011 11:26 am 
Offline
Site Admin
Site Admin

Joined: Fri Apr 27, 2007 4:04 pm
Posts: 352
We made some updates to our data base over the weekend which caused some errors in a few referral accounts. We are working to resolve the problem now and appreciate your patience in this matter. We will contact you when everything is corrected.


Sorry for the inconvenience :(


Team PokerSource


Top
 Profile  
 
 Post subject: Re: Referral Program Problem
PostPosted: Mon Mar 14, 2011 1:22 pm 
Offline
PSO User

Joined: Sun Jan 03, 2010 1:06 pm
Posts: 12
Ok let me know when everything is ok


Top
 Profile  
 
 Post subject: Re: Referral Program Problem
PostPosted: Mon Mar 14, 2011 5:18 pm 
Offline
Site Admin
Site Admin

Joined: Fri Apr 27, 2007 4:04 pm
Posts: 352
The referral earnings issue has been resolved. Your referral totals are now accurate. In both cases an extra $40 was given. To correct the issue we removed the $40 and this is what gave a - $40 as you attempted to cash out the $40 which was not correctly earned.

Sorry for the hassle...


Top
 Profile  
 
 Post subject: Re: Referral Program Problem
PostPosted: Mon Mar 14, 2011 5:44 pm 
Offline
PSO User

Joined: Sun Jan 03, 2010 1:06 pm
Posts: 12
And wath did happen in my case?why now I only have $10?I had $40!!

if

Referral History
Paid Unpaid Expired Denied Total
11 9 6 10 36

And wath about this 9 unpaid?


Top
 Profile  
 
 Post subject: Re: Referral Program Problem
PostPosted: Mon Mar 14, 2011 6:12 pm 
Offline
Site Admin
Site Admin

Joined: Fri Apr 27, 2007 4:04 pm
Posts: 352
Darth_Vader666 wrote:
And wath did happen in my case?why now I only have $10?I had $40!!


I show in your history 11 referrals for a total of $110 paid to your PokerSource account. You have made $100 worth of cashouts to date. The last one was on 2.11.11 for $40 to your Full Tilt account. The $40 that showed up in your account on Friday was an error so we removed that.

Quote:
if

Referral History
Paid Unpaid Expired Denied Total
11 9 6 10 36

And wath about this 9 unpaid?



the '9 unpaid' are promotion for referrals that have not been approved yet. If they are approved, then you will of course get paid on them as well.


Team PokerSource


Top
 Profile  
 
 Post subject: Re: Referral Program Problem
PostPosted: Mon Mar 14, 2011 7:52 pm 
Offline
PSO User

Joined: Sun Jan 03, 2010 1:06 pm
Posts: 12
Ok thanks :thumbs up:


Top
 Profile  
 
 Post subject: Re: Referral Program Problem
PostPosted: Tue Mar 15, 2011 10:32 am 
Offline
Site Admin
Site Admin

Joined: Fri Apr 27, 2007 4:04 pm
Posts: 352
No problem... and again we apologize for the confusion.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 9 posts ] 

All times are UTC - 5 hours


Who is online

Users browsing this forum: Google [Bot] and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to: