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 Post subject: 888 expired...
PostPosted: Sun May 22, 2016 12:53 pm 
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Joined: Tue Nov 17, 2015 5:04 pm
Posts: 10
Hello Pokersource!
I have registered the room 888 from your partner website.
On May 15 or 16 I have stopped playing her, having pressed the Finish button in the account, having gathered more than 300 points. (about 340-350).
Today to me the notice has come to mail that my 888 expired.
I can show you on a screenshot that I have more than 300 points.
Not absolutely I understand why it can be so. I will be very grateful to you that you have answered my questions. As I have spent a lot of time on 888.


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 Post subject: Re: 888 expired...
PostPosted: Sun May 22, 2016 1:34 pm 
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Joined: Tue May 04, 2004 2:13 pm
Posts: 3717
mandra199,

I sent your account to 888 before your account expired. Today I was told by 888 that you deposited $198 and generated 7.299 Poker Points. That is why your 888 promotion wasn't approved and was moved to "expired".

If you feel this is incorrect, please send your screenshot to jay at pokersource dot com and I will ask 888 to check again. I can only approve accounts that have been pre-approved by 888, sorry.


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 Post subject: Re: 888 expired...
PostPosted: Sun May 22, 2016 5:40 pm 
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Joined: Thu May 19, 2016 3:22 pm
Posts: 6
I can't find in the updated client in what place it is possible to look at my points.
Prompt as to me to make it, and I will send you a screenshot at once.


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 Post subject: Re: 888 expired...
PostPosted: Mon May 23, 2016 7:52 am 
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Joined: Tue May 04, 2004 2:13 pm
Posts: 3717
Sorry, this is a question for 888 support, not PokerSource. We are based in the USA and have no access to 888 from here.


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 Post subject: Re: 888 expired...
PostPosted: Mon May 23, 2016 11:11 am 
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Joined: Thu May 19, 2016 3:22 pm
Posts: 6
Here now there are no points. There are some Golden tokens. I can't just make a screenshot as I don't see points in cash desk. But I assure that on my PT4, I have gathered about $175 a lath that means about 350 points. Just double-check my account.
I have written to support about points about 5 days ago, but still didn't opluchit the answer. Having looked at popular forums, I was convinced that they answer very much and very long.


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 Post subject: Re: 888 expired...
PostPosted: Mon May 23, 2016 1:21 pm 
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hladki...upon further investigation, our records show that you signed up for our 888 promotion on Feb 2nd. That means your promotion expired on April 2nd, almost 7 weeks ago.

Please post here a screenshot showing the creation date of your 888 account. Or, if you'd prefer, email it to jay at pokersource dot com

In the meantime, I've asked 888 to check your point balance. If it shows 300 within 60 days of creation then your account will be approved, thanks.


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 Post subject: Re: 888 expired...
PostPosted: Mon May 23, 2016 6:33 pm 
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Joined: Tue Nov 17, 2015 5:04 pm
Posts: 10
JayL
I also can't find in the client where there are points, they are absent just.
I have received 3 bonuses for $10 and it precisely means that I have 300+ points.


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 Post subject: Re: 888 expired...
PostPosted: Mon May 23, 2016 10:43 pm 
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Posts: 3717
mandra199...I've emailed 888 and asked them to check again. I'll let you know their response when they reply, which may take several days.


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