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 Post subject: Tigergaming promotion denied TG306505
PostPosted: Thu Oct 13, 2016 7:07 am 
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PSO User

Joined: Thu Oct 13, 2016 6:49 am
Posts: 2
Hi, i got some problems with my promotion and your support by mail, we just not understandidng each other i think. So i will try to clear it here, in publick support.
So, I just planed to open an account on Tigergaming.com (paradox89- this account was not open at all!!) but didn't do it in time because of having some problems in my life, i had no time for poker at all.

When I could find the time to play,the promotion was already expiried (paradox89), and i coudn't creat new tigergaming promotion so i decided to creat new account in PokerSource- TG306505 , I realy didn't know that can't do this. I didn't tried to deceive you at all. I am so sorry.
So, i create account and made deposit 26 of august, and finished promtion with more than 15000 points 22 of september.
i just contacted with tigergaming support and get the answer:

Kindly be advised that you are indeed affiliated with pokersource.com.

You currently have 15,153.70 VIP points. You are able to check this balance within the poker software. Once logged in, click on CASHIER and MY BALANCE and VIP balance should be listed.

but your mail support still telling me that : We only allow one promotion per poker room per player
But i am have only one! This TG306505.
Sorry for so many letters, but i played almost a month, wiasted my time on it and got nothing!


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 Post subject: Re: Tigergaming promotion denied TG306505
PostPosted: Thu Oct 13, 2016 9:05 am 
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Site Admin
Site Admin

Joined: Tue May 04, 2004 2:13 pm
Posts: 3717
paradoxx,

Thank you for the explanation. I've deleted your original account (it is now closed) and approved your new account's TigerGaming promotion.

Your PokerSource Points (11000) have been posted to your active account. Good luck on the flop!


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 Post subject: Re: Tigergaming promotion denied TG306505
PostPosted: Thu Oct 13, 2016 10:47 am 
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PSO User

Joined: Thu Oct 13, 2016 6:49 am
Posts: 2
Thank you so much. Great support Jay. Very apreshiated


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