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 Post subject: PokerStars finished but deined.
PostPosted: Thu Dec 27, 2012 9:15 pm 
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PSO User

Joined: Thu Dec 27, 2012 8:59 pm
Posts: 1
Hello , my username at PSource is MksOms

I have been finished PokerStars about 5 days ago.When i clicked finished , i was wait about 3days without any answers , then i write to pokersource e-mail support.

After about 30minuts i got email from PokerStars wich has send to me and jay@pokersource.com that's my account on PokerStars are blocked.But my account has fully functionally ( had send screenshots to pokersource support ).

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A bit later i have response from PokerSource support that my promotion are deined.

Than i just write mail to pokerstars with questions about my account , it was just security documents checking , so i have to send them all documents what they are needed and got answer that's my account is full work and unbanned.

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And in this time i've send another mail to PokerStars with question " Do i have tracker by Pokersource? " and " Do i have earn 500VPP points? " . And got prove that my affilate psource and i collected the points.

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And after that i just want email by pokersource of rechecking my account . But again i got promotion deined.

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Can i know why my promotion is deined , if pokerstars are approved my promotion ?

I think that's PokerSource are not write another mail to PokerStars about my information and this answer bassed on old answer of pokerstars that's my account are banned. You are just did not asking pokerstars to send a new information because in this time i did not have an email from pokerstars about that you are asking information abount account that i have collected points like it was in first time , when Pokerstars are answer that account banned.

Because of that i have to asking you :

1.Why promotion are deined.
2.Send new email to PokerStars about my account information as i sayd i sure that you are not have recheck.

Thanks you.


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 Post subject: Re: PokerStars finished but deined.
PostPosted: Fri Dec 28, 2012 9:02 pm 
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Moderator
Moderator

Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Hello -

We will be resubmitting your account details to PokerStars for approval.

Thanks for your patience.


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