It is currently Sun Nov 19, 2017 7:27 am

All times are UTC - 5 hours




Post new topic Reply to topic  [ 6 posts ] 
Author Message
 Post subject: Bwin poker - finished but denied
PostPosted: Fri Dec 28, 2012 11:15 am 
Offline
PSO User

Joined: Fri Dec 28, 2012 10:54 am
Posts: 3
Hello!

I have tryed to solve this problem through e-mail support, but there's nobody answering, so i try here...
2 days BEFORE bwin's move to new network i have finished the free gift promo requirement @ ongame and clicked the "finished" button on PokerSource site. I have collected 303 poker points there. After the network change i played on the new network somewhat, collected 18 new points (9€ rake) and cashed out.
I got my money from bwin in 2 days to Skrill, but the PS promotion was not yet approved, so i wrote yesterday to the PS support to ask why this takes more then 8 days. They answered that bwin has informed them that i have not the required points. I sent them a screenshot to prove my points, but did not get any answer after that.
So my questions are:
- If i have collected 303 points on ongame, do i need collect now again 300 points on new software?
- If no, why is the promotion denied? If yes, why we don't get any information about that?

300 old points = 84$ rake
300 new points = 198$ rake - just informative

Thank you!


Top
 Profile  
 
 Post subject: Re: Bwin poker - finished but denied
PostPosted: Fri Dec 28, 2012 9:15 pm 
Offline
Moderator
Moderator

Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Hello -

We have received your support email Ticket #413243 and have contacted our Bwin affiliate manager to find out if there have been any changes to the requirements.

We apologize for the delay and can assure you we have been researching this for you and will contact directly as soon as we receive a reply.

Thanks for your patience.


Top
 Profile  
 
 Post subject: Re: Bwin poker - finished but denied
PostPosted: Mon Jan 07, 2013 11:48 am 
Offline
PSO User

Joined: Fri Dec 28, 2012 10:54 am
Posts: 3
Hello!

Any news about this event?
There are 19 days past since i have finished the bwin promotion, but i got no news...
Is there any response from bwin related with this?

Thanks!


Top
 Profile  
 
 Post subject: Re: Bwin poker - finished but denied
PostPosted: Mon Jan 07, 2013 1:18 pm 
Offline
Moderator
Moderator

Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
Hello -

We've been contacting bwin poker daily regarding pending promotions since the software change on 12/31/2012 placed all accounts back to zero points :(

With the holidays, bwin has been exceptionally slow. If there is not a response by the end of this week we will likely manually approve your account.


Top
 Profile  
 
 Post subject: Re: Bwin poker - finished but denied
PostPosted: Mon Jan 07, 2013 1:53 pm 
Offline
PSO User

Joined: Fri Dec 28, 2012 10:54 am
Posts: 3
Thanks for your quick response!
I just like to know where i am with regard to this event.


Top
 Profile  
 
 Post subject: Re: Bwin poker - finished but denied
PostPosted: Tue Jan 08, 2013 11:25 am 
Offline
Moderator
Moderator

Joined: Tue Jun 23, 2009 12:01 pm
Posts: 1150
thedean wrote:
Thanks for your quick response!
I just like to know where i am with regard to this event.



Hello -

We've gone ahead and approved your promotion! Thanks!


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC - 5 hours


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron