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 Post subject: 3000 points - Americas Cardroom
PostPosted: Sun Nov 08, 2015 2:07 pm 
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PSO User

Joined: Sun Nov 08, 2015 2:03 pm
Posts: 3
Good afternoon!
I ordered a gift of $25 in Americas Cardroom in replacements of 3000 points.
To me the notice came that my order is taken and in processing. In some days to me the notice came that my order is executed. However money on the account didn't appear. Check please.

My username in Poikersource - smolyaiii


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 Post subject: Re: 3000 points - Americas Cardroom
PostPosted: Sun Nov 08, 2015 5:13 pm 
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Site Admin
Site Admin

Joined: Tue May 04, 2004 2:13 pm
Posts: 3717
smolyaiii...thanks for bringing this to our attention. I took a look and discovered that the $25 transfer had been denied by ACR. The reason given:

Receiving player has incomplete information, please request that this person contact us for more information.

I've refunded your 3000 Points. Please contact ACR and then re-order once you've gotten things sorted out, or order something, else, thanks.


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 Post subject: Re: 3000 points - Americas Cardroom
PostPosted: Sun Nov 08, 2015 7:25 pm 
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Joined: Sun Nov 08, 2015 2:03 pm
Posts: 3
I contacted them, and it to me answered that to them didn't arrive any payment that they rejected it, and they don't see any reason to refuse to you.
I don't know whose it there was a mistake. However I ask to make now to me it manually, at once as you will read this message. Charge 3000 points off my account and try to transfer $25 for my Americas an account. Thanks.


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 Post subject: Re: 3000 points - Americas Cardroom
PostPosted: Mon Nov 09, 2015 9:35 am 
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Site Admin
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Joined: Tue May 04, 2004 2:13 pm
Posts: 3717
This time it worked. Please confirm receipt of the $25, thanks, and our apologies for any inconvenience.


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 Post subject: Re: 3000 points - Americas Cardroom
PostPosted: Mon Nov 09, 2015 2:54 pm 
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Joined: Sun Nov 08, 2015 2:03 pm
Posts: 3
Everything is ok. I received $25. Thanks!


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