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 Post subject: Redkings, awful awful awful
PostPosted: Fri May 01, 2009 5:28 pm 
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PSO User

Joined: Sun Dec 30, 2007 7:37 am
Posts: 7
Hi,
I'm a psoaddict and I try to clear all bonus I can.
I often read your forum and in the past, I had already seen that redkings was bad.
I decided to go there and play.
Unfortunately, once my bonus was cleared, redkings said I'm not good enough tracked.
I am. Period.
How many players should keep spending money in rake for no bonus...

Help


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 Post subject: Re: Redkings, awful awful awful
PostPosted: Sat May 02, 2009 12:21 am 
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Moderator
Moderator

Joined: Wed Dec 31, 1969 7:33 pm
Posts: 1613
thomash wrote:
Hi,
I'm a psoaddict and I try to clear all bonus I can.
I often read your forum and in the past, I had already seen that redkings was bad.
I decided to go there and play.
Unfortunately, once my bonus was cleared, redkings said I'm not good enough tracked.
I am. Period.
How many players should keep spending money in rake for no bonus...

Help


We're very sorry for the bad experience with this promotion, unfortunately in this case the poker room indicated that you are linked to another affiliate on their system. :(


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 Post subject:
PostPosted: Sat May 02, 2009 12:44 am 
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PSO User

Joined: Sun Dec 30, 2007 7:37 am
Posts: 7
I dont really care about their system....
I never went on redkings before my promotion, its cleary inacceptable!
Could u ask more precisions pelase?


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 Post subject:
PostPosted: Sat May 02, 2009 2:00 am 
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Moderator
Moderator

Joined: Wed Dec 31, 1969 7:33 pm
Posts: 1613
thomash wrote:
I dont really care about their system....
I never went on redkings before my promotion, its cleary inacceptable!
Could u ask more precisions pelase?


We will be more than glad to double check with the poker room hoping there is something they can do. Can you please confirm your username with RedKings Poker?


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 Post subject:
PostPosted: Sat May 02, 2009 3:48 pm 
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PSO User

Joined: Sun Dec 30, 2007 7:37 am
Posts: 7
of course, my username is limitking_
Hope it will be ok :)))


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 Post subject:
PostPosted: Sun May 03, 2009 8:23 am 
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Moderator
Moderator

Joined: Wed Oct 03, 2007 10:17 am
Posts: 1206
thomash wrote:
of course, my username is limitking_
Hope it will be ok :)))


We're going to check with Red Kings and let you know as soon as we've received a reply from them.


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 Post subject:
PostPosted: Tue May 05, 2009 11:04 am 
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PSO User

Joined: Sun Dec 30, 2007 7:37 am
Posts: 7
somethig new?


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 Post subject:
PostPosted: Tue May 05, 2009 11:33 am 
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Moderator
Moderator

Joined: Wed Oct 03, 2007 10:17 am
Posts: 1206
thomash wrote:
somethig new?


I'm afraid that we've not heard back from Red Kings, but we'll let you know as soon as we do.


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 Post subject:
PostPosted: Fri May 08, 2009 4:44 am 
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PSO User

Joined: Sun Dec 30, 2007 7:37 am
Posts: 7
hi,

Im still waiting for answer...

I cant understand how does it take so much time.

Redkings support is really bad


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 Post subject:
PostPosted: Fri May 08, 2009 7:17 am 
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Moderator
Moderator

Joined: Wed Dec 31, 1969 7:33 pm
Posts: 1613
thomash wrote:
hi,

Im still waiting for answer...

I cant understand how does it take so much time.

Redkings support is really bad


Unfortunately we still haven't heard back from them, we will send you an email as soon as we do. We truly appreciate your patience on this matter.


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 Post subject:
PostPosted: Sat May 09, 2009 7:49 pm 
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PSO User

Joined: Sun Dec 30, 2007 7:37 am
Posts: 7
still no news?


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 Post subject:
PostPosted: Sun May 10, 2009 12:44 am 
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Moderator
Moderator

Joined: Wed Dec 31, 1969 7:33 pm
Posts: 1613
thomash wrote:
still no news?


Most Affiliate Department don't work during the weekends, let's hope to get a reply back by Monday, otherwise we will have to send them another reminder.


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 Post subject:
PostPosted: Tue May 12, 2009 7:26 am 
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PSO User

Joined: Sun Dec 30, 2007 7:37 am
Posts: 7
Should I say goodbye to 120usd????

I cant believe it

Could you find a solution to fix this...

Thanks

Im gonna play via spam or boogster, they are good, ure not


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 Post subject:
PostPosted: Tue May 12, 2009 12:51 pm 
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Site Admin
Site Admin

Joined: Wed Dec 31, 1969 7:33 pm
Posts: 6502
Hi thomash,

I am sorry about the delay. Unfortunately we are in the same spot as you. I sent our affiliate manager an email a week ago and I have not received a reply yet. I just sent him a reminder email. I really feel bad about the situation but I am limited to what I can do at this point.

I would like you to understand we are working on your issue and that we care about your situation. Once I receive a reply from the room I will let you know. Thank you


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 Post subject:
PostPosted: Tue May 12, 2009 3:28 pm 
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Site Admin
Site Admin

Joined: Wed Dec 31, 1969 7:33 pm
Posts: 6502
Hi Thomash,

I managed to get your account linked to us (PSO) and RK has confirmed that you have completed all the requirements, which means that we will also be giving you the free gift. I apologize for for the inconvenience. Thank you


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